❌ Incorrect Activity Data

Last updated 7 months ago

If your steps or workout data isn’t showing in SweatScore, don’t panic. Here’s why it might be happening and how to fix it quickly so you can start earning your points.

🔍 1. Check your app permissions

SweatScore pulls data from your Health app (Apple Health or Health Connect). If permissions aren’t granted properly, your data can’t show up.

✅ Apple Health:

  • Open the Health app

  • Tap your profile picture (top right)

  • Tap Apps & Services

  • Tap SweatScore

  • Make sure permissions are turned ON.

✅ Health Connect (Android):

  • Open Health Connect

  • Under Permissions and data, tap App permissions

  • Make sure SweatScore is toggled ON for activity data.

  • Also check your fitness tracker app (e.g. Samsung Health, Fitbit) has permission to share data with Health Connect.

🔄 2. Refresh your dashboard

Sometimes it just needs a quick refresh.

  • Open SweatScore

  • Go to your Dashboard

  • Pull down on the screen to refresh data

  • Or shut down the app and restart it

🔋 3. Check your tracker app data

If your tracker app (e.g. Samsung Health, Fitbit, Apple Watch) isn’t recording any steps or workouts for today, SweatScore won’t show anything either. Open your tracker app and confirm your data is being tracked there first.

⚠️ 4. Make sure your Health app is up to date

Outdated apps can cause sync issues. Go to the App Store or Play Store and update your Health app, Health Connect, and SweatScore to the latest version.

💛 Still having issues?

If none of these steps fix it:

  1. Use the chat feature below or send us an email to hello@sweatscore.com with the subject “Health app sync issue”.

  2. Include:

    • Your phone type (iPhone or Android)

    • The Health app you’re using (Apple Health or Health Connect)

    • Your tracker app (if using one)

    • A screenshot of your Health app showing steps/calories for today

💛 Bottom line?

Your data matters. A quick check of permissions and refresh usually does the trick – and gets your hard-earned points showing up where they belong.