🚨 App Keeps Crashing

Last updated 9 months ago

If your SweatScore app keeps crashing, don’t stress. Here’s your quick, step-by-step guide to fix it so you can get back to tracking your glow-up.

🔍 1. Update your app

Check the App Store or Play Store to make sure you’re using the latest version of SweatScore. Updates often fix bugs that cause crashes.

🔄 2. Restart your phone

A quick restart clears background processes and can fix app crashes.

🗑️ 3. Clear cache (Android only)

  1. Go to Settings > Apps > SweatScore.

  2. Tap Storage & cache.

  3. Tap Clear cache.

⚠️ 4. Reinstall the app

Delete SweatScore and reinstall it from the App Store or Play Store. Make sure your Health app permissions are reconnected afterwards.

💛 Still crashing?

If none of these steps fix it:

Use the chat feature below or send us an email to hello@sweatscore.com with the subject “App crashing issue”. Contact us with the following details:

  • When does it crash? (e.g. opening app, viewing leaderboard)

  • Your phone type (iPhone or Android)

  • App version (found in Profile settings)

💛 Bottom line?

App crashes are annoying but usually easy to fix. Follow these steps and you’ll be back to earning points and celebrating your consistency in no time.